PRIVACY STATEMENT
Our Privacy Statement
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Information about us
We are RBS Accountancy
4A De Grey Square
De Grey Road
Colchester
Essex
CO4 5YQ
United Kingdom
VAT No 853 8549 84
Company Registration No 04172666 Registered in England and Wales
For more information, please see our “contact us” page and/or the footer of this website.
YOUR DATA
What we collect
We do not collect any personal information about website users other than:
information provided by Users when completing forms on the website including but not limited to the contact and website registration form.
that facilitated by the use of "cookie" technology. "Cookies" are designed to enhance your online visit and permit you to access the full service within the website.
How we collect your data
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform.
information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page.
information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.
We may also build a picture of your digital data profile, by taking information on you from public sources, such as your publicly available social media information and other third party sources such as Companies House. We do this to help us direct more targeted information and content to you.
Data from other sources
We may receive information about you if you use any of the other websites we or any of our group companies operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We also receive information about you from third party telemarketing companies. We or our partners will only contact you where you have given the telemarketing companies your consent for us to do so.
Using your data
We may process your data because:
we are legally obliged to e.g. to confirm your identity.
the processing is necessary for the performance of the contract with you to provide our services; or
it is in ours or a third party’s legitimate interests to do so.
In some instances, we will rely on your consent to process personal data and when we do this, it will be flagged to you at the time.
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Data security & storage
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline, with the data being stored on secure servers located within the European Economic Area (“EEA”). There are technological and operational security systems in place that provide protection for personally identifiable information from loss or misuse.
When our registration form asks users to enter information, that information is encrypted and is protected with the best encryption software in the industry – SSL.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
If you have any questions about the security at our website, you can send an email to info@rbs-accountancy.co.uk.
Retention
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
MARKETING
RBS Accountancy would like to send you information about products and services of ours that we think you may like. If you have agreed to receiving marketing, you may always opt out at a later date.
You have the right at any time to stop RBS Accountancy from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please send an email to info@rbs-accountancy.co.uk.
YOUR DATA PROTECTION RIGHTS
RBS Accountancy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access
You have the right to request RBS Accountancy for copies of your personal data. We may charge you a small fee for this service.
The right to rectification
You have the right to request that RBS Accountancy correct any information you believe is inaccurate. You also have the right to request RBS Accountancy to complete the information you believe is incomplete.
The right to erasure
You have the right to request that RBS Accountancy erase your personal data, under certain conditions.
The right to restrict processing
You have the right to request that RBS Accountancy restrict the processing of your personal data, under certain conditions.
The right to object to processing
You have the right to object to RBS Accountancy’s processing of your personal data, under certain conditions.
The right to data portability
You have the right to request that RBS Accountancy transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email info@rbs-accountancy.co.uk.